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Our Newsletter

Shipping & Returns

We want you to be satisfied with your purchase.

Returns are gladly accepted for 30 days less shipping & handling.

  • The customer is responsible for return shipping costs and shipping costs of exchanged merchandise back to the customer.
  • Contact the Returns Department for a Return Merchandise Authorization Number (RMA).
  • Returns received without an RMA will be sent back to the customer, no exceptions.
  • Items must be in the same condition as when they were shipped. No credit will be given for damaged returns.
  • Returns must have a return authorization number clearly marked on the outside of the package or the item will be refused.  
  • Merchandise returned that appears used will be subject to a 15% restocking fee.
  • Labor fees are not refundable, i.e., line spooling fee.

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. If you need to return an item please contact our Returns Department by sending an RMA request using the form below. Ship returns via Ground UPS or insured US Mail (we do not accept CODs).

Due to the variations in monitors, colors of the actual items may vary from the pictures shown. If you have any questions, please don't hesitate to email us at info@keywestbaitandtackle.com.

If for any reason you wish to return your order, please fill out the form below or email the following information to returns@keywestbaitandtackle.com:

  • Your Name
  • Order Number
  • Address
  • City
  • State
  • Zip Code
  • Phone Number
  • Email Address
  • Reasons for requesting a return

and return instructions will be emailed to you.

If for any reason you wish to return your purchase, please completely fill out the form below and return instructions will be emailed to you. Please read our Return Policy (above) before filling out this form.

You must be issued a RMA# before you return your purchase. We will credit your account within 48 hours of receiving your return.

* Order Number
* First Name
* Last Name
* Address
* City
* State
* Zip code
* Country
* E-Mail
* Reasons for
requesting a return

* Required Information

PRICES AND INFORMATION Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!